Your Questions Answered

For Well-Informed Healthcare Decisions

Before you settle on a Home Care Agency, make sure you’ve understood what its services entail. We know, it’s not an easy decision to make, and sometimes it can even get confusing. To make it easier for you, we have put together a list of answers to some of our most common questions. Take a look at the answers, and get in touch with us today if you can’t find what you need.

What should I consider when choosing a home health care provider?

Always go on first impressions.  If it doesn't feel right, then it probably isn't.  When you find out who will be providing your care, give them a ring and ask to speak to either the Registered Manager or Care Coordinator.  Ask them what their aims are -how do they hope to achieve your care, what assessments will they do before they agree to provide your care.  We don't mind what you ask - you have to feel comfortable with us providing your care.

What training do your Care Assistants get?

All of our Care Assistants are carefully picked to ensure they have the right temperament to work with our Clients.  Most of our staff have worked as Carers for many years and have a wealth of experience.  On commencement of employment, all staff have a period of induction where they receive all the training that they need to provide your care to a high standard.  Once the have completed their induction, they have regular meetings with our Registered Manager and Care Coordinator to ensure that their training is maintained.

Do you provide free consultations before we decide on a home care professional?

Before we commence your care, a member of our staff will meet with you and your family and take a detailed Pre-Admission Assessment to make sure that we understand exactly what help you need and how you want it to be delivered.  We make sure that you are and your family are involved with all aspects of any service that we provide to you.

I don't want to go into a Nursing Home.  What options do I have?

Nursing Homes are establishments that can provide every aspect of your care that you may need.  They have staff on-site 24/7 who are qualified and experienced to provide your care to a high standard.  However, it isn't home.  One option that is available is to have a live-in carer.  This is somebody that lives in your house with you and looks after you 24/7.  They usually have a couple of hours off each day to recharge their batteries but other than that, they are able to care for you in your own home.  They normally work 1 week on, 1 week off so there are normally two live-in carers.  Money wise, a good live-in carer will cost upwards of £1000 per week so it isn't a cheap option.

I have several out-patient appointments coming up at the Ulster Hospital and I don't want to bother my son to take me.  Can you help?

Of course we can.  One of our Carers can pick you up at your home.  If you use a wheelchair, that isn't a problem as we have access to a wheelchair accessible vehicle.  We will take you to your appointments and stay with you throughout your appointments if you would like us to.  We can take notes of what is said so we can feed back to family members.  After your appointment, we take you back home and get you settled back in your comfy armchair with a cup tea.